Refund & Cancellation Policy
Last Updated: February 2026
💡 Important
ImageOptimPro is a credit-based service. Once credits are purchased, they can be used at any time within the validity period.
1. Refund Eligibility
- Unused Credits: If you purchased credits but have not used any, you may request a full refund within 7 days of purchase.
- Partially Used Credits: If some credits have been used, a proportional refund for unused credits may be issued.
- Free Credits: Free sign-up credits are non-refundable.
- Technical Issues: If image optimization fails due to a service error, the credit will be restored to your account.
2. Refund Process
- Send an email to contact@imageoptim.pro from your registered email address.
- Include your order ID or transaction details in the email.
- We will review your request within 48 hours.
- Approved refunds will be processed to the original payment method within 5-7 business days.
3. Non-Refundable Cases
- Credits for successfully processed images
- Refund requests made after 7 days of purchase
- Accounts that violated the Terms of Service
- Free sign-up bonus credits
4. Cancellation
ImageOptimPro does not have any subscription plans. All credits are one-time purchases. You may request account deletion at any time by emailing contact@imageoptim.pro.
5. Contact
For refund or cancellation inquiries: contact@imageoptim.pro
Response time: 24-48 hours